FAQ
Frequently Asked Questions
Everything you need to know about Bark&Claws.
Most Asked Questions
See all FAQsIs Bark&Claws a GPS tracker? Read answer Close
No — and that's the best part. The tag has no battery and no subscription. When someone taps or scans it, you get an instant alert with their location.
Do I need an app? Read answer Close
No. Anyone with a smartphone can tap the NFC tag or scan the QR code — your pet's profile opens right in the browser.
Does the tag need charging? Read answer Close
Never. The tag is powered by the phone that scans it, so it's always ready for the next adventure.
Is there a subscription? Read answer Close
No. The tag works on its own, and every feature — profile, alerts, lost-pet listing — is included.
What happens if my pet gets lost? Read answer Close
Mark your pet as lost in the portal and we'll show it in the Lost Pets list so finders know to reach out.
Browse by Category
Tag & Technology 6 questions
How does the tag work?
Every tag has an NFC chip and a QR code. A tap or scan opens your pet's profile on any smartphone — no app needed.
Is it a GPS tracker?
No. The tag shares your pet's profile and sends you an alert when scanned — no battery and no tracking fees.
Does it need a battery?
Never. The tag is powered by the phone that scans it.
What phones can scan it?
Any smartphone: modern phones read the NFC chip with a tap, and the QR code works with any camera.
Does it work abroad?
Yes — anywhere with an internet connection, the profile opens just like any web page.
Can I use one tag for multiple pets?
Each tag links to one pet's profile, so every pet in your family gets their own.
Setup & Profile 7 questions
How do I set up the profile?
Tap or scan your new tag, create an account and follow the steps — it takes just a few minutes.
Can I add more than one pet?
Yes. Add as many pets as you like from the same account.
What information should I include?
Your pet's name and photo, your contact details and anything a finder should know.
Can I edit the profile later?
Any time — changes go live immediately.
Who can see the profile?
Only what you choose to share. You control every field.
Can I add medical notes?
Yes — add medication, allergies or vet details if you want finders to know.
How do photos work?
Add one main photo for the profile; it shows on every scan.
Lost Pets 5 questions
What happens if my pet goes missing?
Mark your pet as lost and we'll list it in the Lost Pets section so finders know to reach out.
How do I mark my pet as lost?
Open your pet portal, choose your pet and switch the lost toggle on.
What do finders see?
The profile you chose to share, plus your contact details.
How do I report a sighting?
Every lost-pet card shows contact details — reach out directly.
What if my pet is found?
Switch the lost toggle off and your pet disappears from the list.
Product & Safety 5 questions
Is the tag water-resistant?
Yes — made for everyday adventures, from rainy walks to beach days.
What is the tag made of?
Durable, pet-safe plastic with a secure attachment ring.
Is it safe if my pet chews it?
The tag is designed to stay attached to the collar; check it regularly like any collar tag.
What designs are available?
Five designs — Paw, Dog Bone, Dog House, Fish Bone and Chubby Cat — in four colours.
Will the design wear off?
The tag is built for daily wear and the QR code stays scannable.
Shipping & Delivery 4 questions
Do you ship outside Cyprus?
We ship across Cyprus and Athens; more countries are on the way.
How long does delivery take?
Usually 2–4 working days depending on your location.
What does shipping cost?
Shipping is free across Cyprus on every order.
Can I track my order?
Yes — you'll receive a tracking link by email as soon as it ships.
Privacy & Security 4 questions
Who can see my details?
Only what you choose to share on your pet's profile.
Is my data protected?
Yes — your data is stored securely and never sold.
Can I hide my phone number?
Yes — you choose which contact details appear on scans.
Can I delete my data?
Any time, from your account settings.
Account & Support 3 questions
How do I create an account?
Tap or scan your tag and follow the sign-up steps, or register directly in the pet portal.
I forgot my password.
Use the "Forgot password" link on the login page.
How do I contact support?
Use the contact page or email info@barkandclaws.com — we reply within 24 hours.
Still need help?
We're here for you.
If you can't find the answer you're looking for, feel free to contact our friendly support team.
Contact Supportinfo@barkandclaws.com
We usually reply within 24 hours.
Free shipping
Across Cyprus & Athens (see details in FAQ)
Safe & secure
Your data is protected
For a happier, safer tomorrow
Every pet deserves to be home.
Bark&Claws
More than a tag. A safer tomorrow.